Mailing Address:
Elderplan Member Services
55 Water Street, 46th Floor
New York, NY 10041
If you need to call or contact Elderplan, please refer to the list below:
View the Elderplan Enrollment Options.
To get started with HomeFirst, our managed long-term care plan. you must establish eligibility and schedule an in-home clinical assessment. Our team is ready to help you through the process. Get Started with HomeFirst.
Member Services:
For questions about your benefits, payment of bills, doctors, or any other inquiry. Representatives are available 8 a.m. – 8 p.m., 7 days a week.
Email: memberservices@elderplan.org
Phone: 1-800-353-3765
TTY: 711
Elderplan Plus Long-Term Care (HMO SNP) Members:
1-877-891-6447, 8 a.m. – 8 p.m., 7 days a week.
TTY: 711
HomeFirst Managed Long-Term Care (MLTC) Members:
1-877-771-1119, 8:30 a.m. – 5 p.m., Monday – Friday.
TTY: 711
Prescription Drug Customer Service:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Wellness Health Service:
718-759-4413, 9 a.m. – 5 p.m., Monday – Friday
TTY: 711
Care Management:
For questions about your care or about getting a care manager.
718-921-7979, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Coverage Determinations for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Appeals for Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Complaints about Part D Prescription Drugs:
1-866-490-2102, 24 hours a day, 7 days a week
TTY: 711
Coverage Determinations for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Appeals for Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
Complaints About Medical Care:
1-800-353-3765, 8 a.m. – 8 p.m., 7 days a week
TTY: 711
CVS/caremark Home Delivery Service:
Learning about Elderplan’s mail-order pharmacy or even placing an order is as easy as calling the toll-free number below.
Phone: 1-866-490-2102, TTY: 711
24 hours a day, 7 days a week
Website: English | Español
Provider Relations Department:
To enroll as an Elderplan network physician or if you need answers about a claim, pre-authorization or other questions.
Phone: 718-921-8418, 9 a.m. – 5 p.m., Monday – Friday
Email: epproviderservices@mjhs.org
Representatives are available 8 a.m. – 8 p.m., 7 days a week.
Sales Administration Department:
To add Elderplan to your company’s retirement options.
Phone: 1-800-353-3765 (TTY: 711)
Email: info@elderplan.org
Elderplan is committed to being compliant with Federal and State laws and regulations to help combat a growing issue with Medicare and Medicaid fraud, waste and abuse. Please report any suspicious activity. You may call anonymously on the toll free number or contact Elderplan in writing at the address below:
Call: 1-855-395-9169
Write:
Elderplan Special Investigation Unit (SIU)
55 Water Street 46th Floor
New York, NY 10041
To Become an Elderplan Member
Call our Enrollment Call Center at
1-866-360-1934 [TTY: 711]
8 a.m. to 8 p.m., 7 days a week or enroll online.
